
What type of training does Nokia provide to its employees, especially GSS customer experience team?
Anonymous asked a question to Dharmendra S.
Category: About us
Date asked: Sunday, August 7, 2022
Last reviewed: Monday, August 8, 2022
Dharmendra S.
Head of Business Group and Shared Services - Global Sales Support
Thank you for the very good question.
As you know, we are largely a technology company with customer-centric and product/solution /services-centric roles. Customer-centric roles include customer experience teams like account managers, Bid Managers while Business group (products/solutions/services) centric roles include roles like product managers and solutions managers. Accordingly, we have a variety of training available for these roles. Our Nokia People Strategy has different pillars like 'Growing together' and 'Leading Lights' and multiple pieces of training are part of these initiatives as well. Xcellerators, Certify 4 Success, and Marathon to Lead are a few examples to develop Customer Experience team competence. Beyond all the technical training available for the Nokia portfolio and the evolving future, we also have soft skill training available that includes leadership skills, communication skills, customer mindset, cultural aspects, etc.
Hope this answers your question. Wishing you the very best.
Monday, August 8, 2022
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