Nokia operates on such a massive global scale. From an operations standpoint, how do you manage to keep local teams agile without getting completely bogged down by global corporate process
Meghna C. asked a question to Dharmendra S.
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Thank you for the thoughtful question.
At Nokia, we are deeply committed to ensuring the success of our customers. All our teams, processes, and tools are meticulously aligned to deliver maximum agility and meet customer expectations.
We empower decision-making at the local level across various functions, including customer management, technical sales, offer preparation, operations, and technical support. Local teams handle these responsibilities independently, with global teams stepping in only under exceptional circumstances. To stay ahead of evolving customer needs, our local teams regularly summarize and share insights with product management, ensuring that R&D roadmaps remain aligned with customer priorities. This approach keeps our local teams closely attuned to customer requirements and expectations.
By fostering seamless collaboration between local and global processes, we ensure harmony, agility, and effectiveness in serving our customers. I hope this provides clarity.
