What are the most important qualities for someone to excel? How can I prepare for a Care Technical Manager position?
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What experience is expected?
adugna b. asked a question to Dharmendra S.
Category: Career Advice
Date asked: Friday, January 21, 2022
Last reviewed: Tuesday, January 25, 2022
Dharmendra S.
Head of Business Group and Shared Services - Global Sales Support
Hello, thank you for the multiple questions. Your first question’s response has also been answered in another tread.
Q1 & response: What do you think are the most important qualities for someone to excel? Let me try and summarise here. Always thinking and acting beyond one's current role, continuously updating your knowledge in your business function and market developments, learning mindset, being kind and thinking of the team and company as a whole instead of competing with others are important. Further, positive attitude, endless curiosity, open mind, being ready to change (often), being resilient and flexible, happy to unlearn, being collaborative and happy to embrace diversity of people and ideas would definitely help you to become a winner. Being not too attached to our own ideas and giving equal chance to others by active listening and collaborating also helps to create more innovation and succeed more.
Q2/3 & response: How to prepare for Care Technical Manager position? What experience is expected? At Nokia, Care Technical manager would be part of Services/Operations and is responsible for customer’s installed base (e.g. Core Nodes like MSS, Packet Core, Media Gateways, Radio network, Network management OSS, BSS, routers, transport) and Annual maintenance contracts and renewals. As a Care Technical manager for a customer, one needs to own the perfect operations of all the network nodes / installed base with 100% responsibility. There should be minimum outages, proper root cause analysis in case of failures, no penalties, regular software upgrades and without downtime etc. Network expansions should be well planned. Customer AMC contract for hardware and software should be renewed profitably and timely. Customer should be happy to see network running smoothly. From soft-skills perspective, one needs to have service mindset, positive attitude, action-oriented, passionate, active listener, able to build trust and good communication skills.
Hope above details help you to prepare well and be successful. Good Luck.
Tuesday, January 25, 2022
adugna b.
It is interesting. Thank you for your support and valuable comments
Tuesday, January 25, 2022
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