What is your official organizational structure? Horizontal, Vertical, Hybrid, or Matrix? Do you have an org. chart?

Hi, Daniel, I would say we are a matrix organization - with a very open way of working, strongly connected to our culture of Open, Fearless, and Empowered - far from the hierarchic structure one learns about with regards to some establishments. Information, communication is dynamic, accessible to all employees through Townhalls, SharePoint pages, Yammer, and e-mail communication, just to mention a few. https://www.nokia.com/about-us/company/leadership-and-governance/ You can read about our operating model here: https://www.nokia.com/about-us/company/nokias-strategy-2021/

Hi C. Daniel W., Thank you for asking this critical question. The benefits and liabilities of the various organizational structure options are well documented. In my opinion, the matrix configuration most closely aligns with the structure of the organization of which I am part. Within that matrix organizational structure, there exists an amount of verticality for leadership purposes. The organization structures used emphasize well-defined workplace roles, empowerment, and significant horizontal component to help encourage expedient decision-making, substantial levels of collaboration (between different groups, departments, and organizations), and accountabilities necessary to consistently meet and exceed customer expectations. For example, Nokia’s Training Delivery Managers must collaborate closely with Instructor teams and their managers (within the same organization), Sales Enablement and Business Development teams (within a different group), Equipment Labs staff and customer account executives (within different organizations), Courseware Development teams, etc. for Nokia customers to receive the product and technology learning services they need; and when they need it. All Nokia employees are given the required tools and encouraged to exercise the autonomy, openness, autonomy, and empowerment to make the decisions needed to do our jobs effectively. Our leaders are always ready to support us whenever and however needed. My observation is that all groups within Nokia have organizational charts.